Can I track my order online?

Yes, you will receive a unique tracking link via email once your order is packed. This link will allow you to track your order at any time letting you know when your order will be delivered.

Where is my order?

You can track the status of your order by logging into your account on our website and navigating to the “Order History” section. Here, you will find the most recent information regarding your order's processing and shipping status. If you do not have an account or if you ordered as a guest, please check the confirmation email you received for tracking details. If you have any further questions or concerns about your order, feel free to contact our customer service team for assistance.

What should I do if I haven't received my order?

If you haven't received your order, please first check the delivery information page for the specified time frame of delivery.

If your order is late by more than the specified time frame of delivery, please contact our customer service team.

Having your order number ready will help us assist you more efficiently. Our team will then investigate the issue and work to resolve it for you promptly."

Why does the system say my order was delivered, but I didn’t receive it?

If your order status is shown as “delivered” but you have not received it, please reach out to our customer service team through the live chat for further assistance.

How do I report a missing delivery?

If you need to report a missing delivery, please first check the delivery information page for the specified time frame of delivery.

If your order is late by more than the specified time frame of delivery, please contact our customer service team.

Having your order number ready will help us assist you more efficiently. Our team will then investigate the issue and work to resolve it for you promptly.

My order has arrived, but I was not at my address. What should I do?

If your order has arrived while you were away, we recommend taking the following steps:

1. Contact the Courier: Reach out to the courier with your order number for more information on the delivery status and location of your package.
2. Consider Rescheduling Delivery: Many couriers offer options to reschedule the delivery or hold your package at a nearby location for pickup.
3. Customer Service: If you're unable to locate your package or need further assistance, please contact our customer service team, and we’ll be happy to help.

How long will it take for my order to be delivered?

You will receive an order confirmation email that includes the expected delivery time. If our courier needs additional delivery information, they will attempt to contact you.

We also recommend checking our delivery information page for the specified delivery time frame. If your order is late beyond that time frame, please reach out to our customer service team for assistance. Having your order number on hand will enable us to assist you more efficiently.

Why is my delivery delayed?

There can be several reasons for a delayed delivery:

1. High Demand: During peak seasons or promotional events, the volume of orders can increase significantly, which may lead to delays in processing and shipping.
2. Weather Conditions: Severe weather events such as storms or heavy rain can impact transportation and logistics, causing delays.
3. Incorrect Address: If the delivery address entered at checkout is incorrect or incomplete, this can result in delivery setbacks.

If your delivery is taking longer than expected, please reach out to our customer service team for assistance. We appreciate your understanding and patience as we work to resolve any issues.

When will my order be available in store for collection?

After your payment is successfully processed, we will prepare your order for delivery to your chosen store. You will receive a confirmation email and SMS with your order number shortly after placing your order. Please wait for a follow-up email or SMS notifying you when your order is ready for collection.