Do I need an account to place an order?

No, you do not need an account to place an order. You can checkout as a guest. However, creating an account can offer benefits such as faster checkouts and order tracking.

Is there a minimum order requirement?

No, we do not have a minimum order requirement. You can order any quantity that suits your needs.

What can I do if I can't place an order?

If you're having troubles placing an order, please try the following steps for the best experience:

1. Use Google Chrome as your web browser.
2. Clear your browser’s cookies. (You can usually find this option in the settings under privacy or security.)
3. Refresh the page and attempt to place your order again.

If you are still unable to place an order, please reach out to us via live chat or fill in our “Contact Us” form. Our team will get back to you within 24 hours.

How can I know if my order was placed successfully?

You can confirm whether your order was placed successfully by checking your inbox for a confirmation email that we send shortly after your purchase.

This email will include all the details of your order, including your billing, delivery addresses, and the items you have ordered.

Additionally, you will receive a confirmation SMS to the phone number you provided during checkout.

If you do not receive either of these confirmations within a few minutes, kindly check your spam or junk folder.

If you still do not receive any confirmation, do not hesitate to contact our customer service team for further assistance.

I placed an order online, but I haven't received a confirmation email. What should I do?

We're sorry to hear that you haven't received your confirmation email. Here are a few things to check:

1. Spam/Junk Folder: Sometimes, our emails can end up in your spam or junk folder.
2. Email Address Accuracy: Double-check that the email address associated with your account is correct. A typo could prevent you from receiving the email.
3. Busy Periods: During peak times, there may be a slight delay in receiving your confirmation email.

If you still haven't received your confirmation email after checking these reasons, please log into your account to verify your order status or contact our customer service team for assistance.

Why was my account charged without receiving an order confirmation?

If you have placed an order but did’t get an email confirmation and your money got deducted, please wait for sometime as email confirmations can sometimes take time in peak periods. If you still didn't receive it, please fill in the “Contact Us” form, and we will get back to you within 24 hours. If your order was not processed, we will refund your money back to your original payment method.

I haven't received my free item. What should I do?

To receive your free item, please ensure that you have selected it during your order process. If you don’t select your free item, it will not be included in your order.

If you did select your free item but have not received it, please reach out to us using the below:

1. Contact Us Form: Complete the contact form on our website, and a member of our team will respond within 24 hours.
2. Live Chat: For immediate assistance, use the live chat feature available on our website to connect with a customer service representative.
3. WhatsApp: Send us a message on [number], and we will get back to you as soon as possible.

Is it possible to add items to my order after it has been confirmed?

Unfortunately, you cannot add items to your order once it has been placed and confirmed. However, you are welcome to place a new order at any time for additional items.

How do I cancel my order?

To cancel your order, please connect with the customer service team through the live chat or call us at (number)

Notes:

• Please note that orders can be cancelled within 1 hour of placing them.
• If you pay by credit card or debit card, the amount will be refunded directly to your account.
• Please note that the reflection on the amount to your account is dependent on your bank's processing procedures.
• Kindly note that we can't accept cancellations once the order has been processed. It can then only be cancelled through our returns & refunds process. Click here to view the Returns & Refunds page.

Can I view my order history?

You can view your orders at any time using our website or app. Simply follow the steps below.

1. Log in to our website and click on “My account” at the top of the page, or "Account" on the app.
2. Click on “View Orders’. This will show you your order history.

What should I do if there’s an issue with my order (missing item, wrong item, or damaged item)?

We apologize for any inconvenience you may have experienced with your order.

If you encounter any issues such as missing items including bundles or kits, wrong items, or damaged items, you can easily file a complaint about your order using our website's chatbot. Here’s how to do it:

1. Click on the chatbot icon available on the website, located at the bottom right corner of the page.
2. Select the option related to your complaint, if it's a damaged or defective item or a missing item.
3. Choose the order number and describe the issue to help us assist you effectively.

If you need further assistance, the chatbot can direct you to a live agent who will be happy to help you resolve your complaint. The chatbot is available 24/7 to ensure you get the support you need.

I received an item in the wrong size or color. What should I do?

We apologize for any inconvenience you may have experienced with your order.

If you receive an item in the wrong size or color, you can easily file a complaint about your order using our website's chatbot. Here’s how to do it:

1. Click on the chatbot icon available on the website, located at the bottom right corner of the page.
2. Select the option related to your complaint.
3. Choose the order number and describe the issue to help us assist you effectively.

If you need further assistance, the chatbot can direct you to a live agent who will be happy to help you resolve your complaint. The chatbot is available 24/7 to ensure you get the support you need.

Why has my order been cancelled?

Your order may be cancelled for several reasons, including:

1. High Demand for Goods: If an item is in high demand, you will receive an email confirming the cancellation and outlining the next steps.
2. Customer Request: If you initiated a cancellation, you would receive a confirmation email once it has been processed.
3. Delivery Issues: If we are unable to deliver your order to the specified address, it may be cancelled.
4. Payment Issues: If your payment was unsuccessful, the order may be cancelled.
5. Uncollected Orders: If you do not collect your order from the selected store within 7 days, it will be cancelled.