What are your customer service hours?

We are open Saturday to Thursday from 10 AM to 11 PM, and Friday from 2 PM to 11 PM (United Arab Emirates local time, GMT +4). You can also contact us using our quick form, and our team will get back to you as soon as possible.

How can I contact customer service?

You can contact us in several ways:

1. Contact Us Form: Fill in the contact form on our website, and our team will reach out to you within 24 hours.
2. Live Chat: Use the live chat feature available on our website for immediate assistance from a customer service representative.
3. Phone Number: Call us on our customer service number: 800-74292.

How can I file a complaint?

You can file a complaint about your order using our website's chatbot. Here’s how to do it:

1. Click on the chatbot icon available on the website, located at the bottom right corner of the page.
2. Select the option related to your complaint, if it's a damaged or defective item or a missing item.
3. Choose the order number and describe the issue to help us assist you effectively.

If you need further assistance, the chatbot can direct you to a live agent who will be happy to assist you resolve your complaint. The chatbot is available 24/7 to ensure you get the support you need.

If the issue is not related to your order, you can fill in the contact us form, and our team will get back to you within 24 hours.

How can I share feedback about my online shopping experience?

We would love to hear your feedback to help us improve our services.

After you place your order, you will receive an email requesting you to rate your online shopping experience. Once your order has been delivered, you will receive another email inviting you to rate the entire shopping experience.

In both surveys, there will be an option for you to provide additional comments, suggestions, or recommendations.

We truly value your feedback and are committed to continuously enhancing our services based on your input. Thank you for helping us serve you better!

How do I report a technical issue on the website?

You can reach out to our support team by filling in the contact form on. Please include all relevant details, such as your browser type, device, and a description of the issue.

What do I do if the app is not working?

Ensure that you have the latest version of the app installed. If the app still does not open after updating, please reach out to us via live chat or fill in the "Contact Us” form, and we will get back to you within 24 hours.